Man with Van Dartmouth Park Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Dartmouth Park provides removal and related services to private and business customers. By booking or using our services, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions.
These terms apply to all services described or promoted as removal, man and van, transport, delivery, collection, packing, loading, unloading, and related services within our usual service area and for any journeys starting, ending, or passing through the United Kingdom.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below.
Customer means the individual or organisation booking or paying for the services, or on whose behalf the services are arranged.
We, us, our means Man with Van Dartmouth Park as the provider of the removal and man and van services.
Services means any removal, man and van, transport, delivery, collection, packing, loading, unloading, or related services that we agree to provide.
Goods means the items, belongings, furniture, equipment, boxes, and any other property that we agree to move, transport, handle, or store.
Booking means a confirmed request for services that we have accepted and scheduled, whether made by telephone, online form, written correspondence, or in person.
2. Scope of Services
We offer man and van and removal services for domestic and commercial customers, including local moves, longer distance transport within the UK, small office moves, and other light removal work within our operating capacity.
The exact scope of each job, including the size of vehicle, number of staff, date and time, addresses, and any special requirements, will be confirmed at the time of booking based on the information provided by you.
We reserve the right to refuse, cancel, or suspend any service where it would be unsafe, unlawful, or beyond our reasonable operational capability, including where access is impossible or the goods exceed legal weight or size limits for the vehicle.
3. Booking Process
Bookings must be made by an adult who has the authority to enter into a contract. When making a booking, you agree to provide accurate and complete information about:
1. Collection and delivery addresses, including any access restrictions.
2. The approximate quantity, nature, and value of the goods to be moved.
3. Any particularly heavy, large, fragile, or unusual items.
4. Any time restrictions, building rules, or parking constraints that may affect the work.
Your booking is only confirmed when we have accepted the details, agreed a date and time, and provided a price or pricing structure. We may require a deposit or full prepayment to secure the booking, depending on the type and size of the job.
Any changes to the booking details, including dates, addresses, access arrangements, or the volume of goods, must be communicated to us as early as possible. Changes may alter the price or our ability to provide the services at the original time.
4. Quotations and Pricing
We may provide prices based on hourly rates, fixed quotes, or a combination of both. The pricing method will be made clear before you confirm your booking.
Quotations or price estimates are based on the information you provide. If the information is incomplete, inaccurate, or changes significantly on the day, we reserve the right to adjust the price to reflect the actual work required, including any additional time, staff, or trips.
Unless specifically stated otherwise, quoted prices do not include:
1. Parking charges, congestion charges, tolls, or permits.
2. Fees for dismantling or reassembling furniture or equipment.
3. Packing materials or packing services.
4. Disposal or waste clearance services.
Where such costs are incurred in the course of providing the services, they may be added to your final invoice.
5. Payments and Charges
Payment terms will be confirmed at the time of booking. We may require payment in full in advance, a deposit with the balance due on completion, or payment immediately on completion of the job.
Accepted payment methods will be disclosed to you before the service takes place. Cash payments, where accepted, must be made directly to our driver or representative against a receipt. If payment is not made as required, we may refuse to start or continue the work, and we reserve the right to retain the goods until full payment is received.
If payment is not received when due, we may charge interest on overdue amounts at the statutory rate and may take steps to recover the debt, including reasonable legal and recovery costs.
6. Cancellations and Amendments
You may cancel or amend your booking by contacting us as soon as possible. The following will generally apply, unless otherwise agreed in writing at the time of booking.
For cancellations made more than 48 hours before the scheduled start time, we will normally provide a refund of any prepayments, less any non-refundable costs that we have already incurred.
For cancellations made within 48 hours of the scheduled start time, a cancellation charge may apply, which may include the full or partial agreed fee to cover reserved vehicle and staff time and other losses resulting from the late cancellation.
If we arrive at the collection address at the agreed time and are unable to gain access or commence work due to reasons outside our control, including your absence or lack of keys, this may be treated as a late cancellation, and waiting time or a call-out fee may be charged.
We will make reasonable efforts to accommodate requests to change the date, time, or scope of the booking, but such changes are subject to availability and may result in revised pricing.
7. Customer Responsibilities
You are responsible for:
1. Ensuring that adequate and legal parking is available at the collection and delivery addresses, and for obtaining any permits or permissions required.
2. Ensuring safe and reasonable access to all premises, including stairways, lifts, and corridors.
3. Packing your goods safely and securely where you have not arranged packing services with us.
4. Notifying us in advance of any items of high value, fragility, or special handling requirements.
5. Being present, or ensuring that an authorised representative is present, at collection and delivery to direct our staff and sign any relevant documents.
You must not ask our staff to do anything that is unsafe, unlawful, or outside the agreed scope of service. We reserve the right to refuse to move any item that we reasonably consider a health and safety risk or is prohibited by law.
8. Items We Do Not Move
We do not transport certain items, including but not limited to:
1. Illegal or stolen goods.
2. Hazardous, explosive, or flammable materials.
3. Live animals or plants requiring special conditions.
4. Perishable goods needing refrigeration.
5. Cash, jewellery, precious metals, or items of high intrinsic value unless specifically agreed in writing in advance.
If any prohibited or dangerous items are found among your goods, we may remove or refuse to transport them, and you may be liable for any resulting loss, damage, or legal consequences.
9. Waste Regulations and Disposal
We are not a licensed waste carrier for general household or commercial waste, unless otherwise stated. Our primary service is removal and transport of your own goods from one location to another.
We will not remove or dispose of waste, rubbish, building debris, or items left in communal or public areas, except where we have expressly agreed to provide a lawful and compliant waste removal service in accordance with relevant UK regulations.
If we agree to dispose of specific items, they will be taken only to authorised facilities and handled in line with applicable environmental and waste regulations. Additional charges may apply for disposal services, including fees levied by disposal sites.
You must not ask us to dispose of any items illegally or to fly-tip any waste. We will not accept responsibility for any breach of waste regulations caused by your instructions or misrepresentations.
10. Liability for Loss or Damage
We will exercise reasonable care and skill in handling and transporting your goods. However, our liability is subject to the limitations set out in this section.
We are not liable for:
1. Damage arising from inadequate or inappropriate packing carried out by you or a third party.
2. Loss or damage to fragile or high value items that were not disclosed or which we advised should be packed or transported differently.
3. Normal wear and tear, minor scuffs, or scratches that may occur during transport despite reasonable care.
4. Loss of data on electronic devices or the internal workings of electrical items unless there is visible external damage caused by our actions.
5. Loss or damage arising from circumstances beyond our reasonable control, including extreme weather, traffic incidents caused by third parties, road closures, or acts of third parties.
Our total liability for loss of or damage to your goods, whether arising in contract, tort, or otherwise, shall not exceed the reasonable current market value of the damaged or missing item, subject to an overall cap which may be specified at the time of booking.
If you believe that additional cover or higher limits are required, you are responsible for arranging appropriate insurance for your goods.
11. Claims and Reporting Damage
You must inspect your goods and the premises as soon as reasonably possible on completion of the service. Any visible damage believed to have been caused by us should be reported to our driver or representative before we leave, and in any event as soon as possible after completion.
Any claim for loss or damage must be made to us in writing within a reasonable time of becoming aware of the issue, and you must provide evidence such as photographs, receipts, or other proof of value and condition.
Failure to report damage or loss within a reasonable period may prejudice our ability to investigate and may affect your claim. We reserve the right to inspect any alleged damage or to arrange for an independent assessment.
12. Delays and Missed Delivery Times
We will use reasonable efforts to carry out the services at the agreed time and within a reasonable timeframe. However, all timing estimates are approximate and may be affected by traffic, weather, access issues, and other factors beyond our control.
We do not accept liability for loss or inconvenience caused by delays, missed delivery times, or failure to commence work at the exact scheduled time, except where such delay is due solely to our wilful misconduct and results in proven direct financial loss.
13. Insurance
We maintain appropriate business insurances relevant to our activities. This may include public liability and, where applicable, goods in transit cover subject to policy terms, exclusions, and limits.
It remains your responsibility to ensure that your goods are adequately insured for removal and transport. You should check any existing home or business insurance policies to see if they cover moves or arrange additional cover where necessary.
14. Data Protection and Privacy
We collect and process personal data such as names, addresses, and contact details for the purpose of providing our services, managing bookings, and handling payments and enquiries.
Your information will be kept secure and will only be used in connection with the provision and administration of our services, or as required by law. We will not sell or rent your personal data to third parties.
15. Complaints
If you are unhappy with any aspect of our services, you should raise your concerns with us as soon as possible so that we can try to resolve the issue. We will investigate complaints fairly and aim to respond within a reasonable timeframe.
16. Variation of Terms
We may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will govern that particular service. Updated terms may be made available on our website or provided to you on request.
17. Severability
If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect. Any invalid provision will be replaced with a valid provision that comes closest to the original commercial intent.
18. Governing Law and Jurisdiction
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services we provide, shall be governed by and construed in accordance with the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of our man and van and removal services.
By confirming a booking or using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
