Man with Van Dartmouth Park Customer Privacy Policy

This Privacy Policy explains how Man with Van Dartmouth Park collects, uses, stores and protects personal data relating to customers and prospective customers in the Dartmouth Park area. It is intended to comply with the UK General Data Protection Regulation and the Data Protection Act 2018 and applies to all services provided to private individuals, businesses and organisations in the Dartmouth Park area.

By contacting us, requesting a quotation, booking a service or otherwise interacting with Man with Van Dartmouth Park, you acknowledge that you have read and understood this Privacy Policy.

1. Data Controller

Man with Van Dartmouth Park is the data controller in respect of the personal data it processes about its customers and prospective customers. As data controller, Man with Van Dartmouth Park is responsible for determining the purposes and means of processing your personal data and for ensuring that such processing complies with applicable data protection laws.

2. Scope of this Privacy Policy

This Privacy Policy applies to all personal data processed by Man with Van Dartmouth Park relating to individuals who are customers or prospective customers in the Dartmouth Park area. It also covers personal data belonging to individuals who act on behalf of business customers, such as employees or contractors, where that data is processed in connection with our services.

3. Personal Data We Collect

We only collect personal data that is relevant and necessary for the provision and administration of our services. Depending on your interactions with us, we may collect the following categories of personal data:

Identification and contact details, such as name, postal address, service address, billing address and similar identifiers. Communication details, such as email correspondence content, communication preferences and records of your communications with us. Service-related information, such as property access information you choose to provide, inventory or item descriptions you provide for moving and transport, and any instructions relevant to the performance of our services. Transaction and booking information, such as quotations, booking dates and times, invoices, payment status and service history. Technical and usage information, such as basic device and browser details, and information about how you access and use our website where applicable. Optional feedback and reviews, such as comments you provide about our services, testimonials and survey responses.

We do not intentionally collect special categories of personal data such as health information or details about your religion or other sensitive matters. If you choose to share such information with us in connection with a particular service, we will handle it with additional care and process it only to the extent that it is strictly necessary for that specific purpose.

4. How We Collect Personal Data

We may collect personal data directly from you when you contact us by telephone, by post, through any online form, through messaging applications or in person. We may also collect data when you request a quotation, make a booking, use our services or provide feedback.

In some cases, we may receive personal data from third parties, for example where a letting agent, estate agent, relocation service or another party arranges a service on your behalf and provides us with your contact details and service requirements. Where this occurs, we expect the third party to have obtained your consent or to have another lawful basis to share your information with us.

5. Lawful Bases for Processing

We process your personal data only when we have a lawful basis under data protection law. The main lawful bases we rely on are:

Performance of a contract. We process your data to take steps at your request before entering into a contract and to perform any contract for removal, transport or related services that we have with you.

Legitimate interests. We may process your data for our legitimate business interests, such as managing our relationship with you, improving our services, handling queries and complaints, maintaining records and ensuring the security of our operations. When we rely on this basis, we consider your rights and interests and ensure that they do not override our own.

Legal obligation. We may process your data to comply with legal obligations, for example for accounting, taxation and record-keeping purposes, or to respond to lawful requests from public authorities.

Consent. In limited situations, such as certain types of marketing communications, we may rely on your consent. Where we rely on consent, you can withdraw your consent at any time, and we will stop the relevant processing.

6. Purposes for Which We Use Personal Data

We may use your personal data for the following purposes:

To provide quotations, confirm bookings, plan and deliver removal and transport services and manage any related services you request. To communicate with you about your enquiry or booking, including sending confirmations, updates and service information. To manage billing, process payments through our chosen payment partners, and maintain our financial records. To respond to your enquiries, complaints or requests, and to provide customer support before, during and after the service. To keep internal records of our services, quotations, communications and service performance. To improve and develop our services, including analysing feedback and usage patterns in an aggregated or pseudonymised manner. To comply with legal and regulatory obligations, and to establish or defend legal claims if required.

7. Data Sharing and Processors

We may share your personal data with carefully selected third parties where necessary for the purposes described in this Privacy Policy and in compliance with data protection law. These third parties may act as data processors on our behalf or as separate controllers.

Typical categories of recipients include:

Service providers and contractors who help us deliver our services, such as drivers, removal teams and subcontractors who need relevant information to carry out your booking. Payment service providers who process payments and refunds. Professional advisers, such as accountants or legal advisers, where necessary for our business operations and compliance.

Where we use third parties as data processors, we ensure that they are bound by written contracts that require them to process your personal data only in accordance with our instructions, to keep it secure and to comply with applicable data protection requirements.

We do not sell your personal data to third parties.

8. International Transfers

Our primary operations are based in the United Kingdom and we aim to keep your personal data within the UK or within jurisdictions that provide an adequate level of data protection. If we transfer personal data outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place, such as standard contractual clauses or equivalent legal mechanisms, to protect your rights and freedoms.

9. Data Retention

We retain your personal data only for as long as is necessary for the purposes described in this Privacy Policy, or for such longer period as may be required or permitted by law.

In general, we will retain records relating to services, contracts and invoices for the period required for tax, accounting and legal purposes. Enquiry and quotation records that do not lead to a booking may be retained for a shorter period to allow us to respond to follow-up queries and manage our business operations.

When personal data is no longer required, we will delete it securely or anonymise it so that it can no longer be linked to an identifiable individual.

10. Data Security

We take appropriate technical and organisational measures to protect personal data against unauthorised or unlawful processing, accidental loss, destruction or damage. These measures include access controls, secure storage, restricted access to personal data and staff awareness of data protection responsibilities. While we take reasonable steps to protect your data, no method of transmission or storage can be guaranteed as completely secure.

11. Your Data Protection Rights

Under data protection law, you have a number of rights in relation to your personal data. Subject to certain conditions and exemptions, these include the right to:

Access your personal data and obtain a copy of the information we hold about you. Request correction of inaccurate or incomplete personal data. Request deletion of your personal data where there is no longer a valid reason for us to hold it. Object to certain types of processing, including processing based on our legitimate interests and direct marketing. Request restriction of processing in certain circumstances, for example while we verify the accuracy of your data or consider an objection. Request the transfer of your personal data to you or to another organisation in a structured, commonly used and machine-readable format where technically feasible and where the processing is based on consent or contract.

If you wish to exercise any of these rights, you should contact us and clearly state which right you wish to exercise and provide sufficient information for us to identify you and your records. We may need to verify your identity before responding to your request.

12. Complaints

If you have concerns about how we handle your personal data, you are encouraged to contact us so that we can try to resolve the issue. You also have the right to lodge a complaint with the relevant data protection supervisory authority in the United Kingdom if you believe that your data protection rights have been infringed.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time in order to reflect changes in our practices, legal requirements or service offerings. Any updated version will apply to all personal data held by us at the time of the update and will take effect when it is made available. You are encouraged to review this Privacy Policy periodically to remain informed about how we protect your personal data.

This Privacy Policy applies to all Man with Van Dartmouth Park customers and prospective customers in the Dartmouth Park area and is intended to provide clear and transparent information about our data protection practices.