Man With Van Dartmouthpark Terms and Conditions

These Terms and Conditions set out the basis on which Man With Van Dartmouthpark provides man and van services, removals, transport, and related support services to customers. By making a booking, the customer agrees to be bound by these terms, which apply to all quotations, bookings, collections, deliveries, and any additional services requested before, during, or after the job. For the purposes of these terms, the words we, us, and our refer to the service provider, and you or customer refer to the person or business placing the booking.

These terms are intended to be clear and practical. They describe how bookings are accepted, how payments are processed, when cancellations may incur charges, what liability we accept and exclude, and how waste is handled in accordance with UK law. They also explain the customer’s responsibilities in relation to access, parking, packing, item condition, and lawful disposal. If any part of these terms is found to be unlawful or unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by law.

A booking with Man With Van Dartmouthpark may be made by phone, email, online form, or any other method we make available from time to time. A quotation is usually based on the information provided by the customer, including the pickup and delivery addresses, volume of items, access conditions, timing, and whether assistance with loading, unloading, packing, dismantling, or waste disposal is required. Quotations are normally valid for a limited period and may be revised if the details of the job change before the scheduled service date.

Once a booking request is received, we may ask for further details to confirm the correct vehicle size, number of staff, estimated duration, and any special handling requirements. A booking is not confirmed until we have accepted it and, where required, received any deposit or advance payment requested. The customer is responsible for ensuring that all supplied information is accurate and complete. If incorrect or incomplete information leads to extra time, additional labour, a larger vehicle, or a second trip, we reserve the right to charge accordingly.

We aim to provide a reliable service, but times are estimates only unless we have expressly agreed a fixed time window in writing. Traffic, weather, access restrictions, loading delays, and circumstances beyond our reasonable control may affect arrival or completion times. The customer should ensure that items are ready for collection at the agreed time and that the premises are accessible. If we are delayed by the customer, by third parties, or by conditions at the property, waiting time may be charged at the applicable rate.

All payments must be made in the manner agreed at the time of booking. Unless stated otherwise, prices are quoted exclusive of any additional charges that may arise from parking fees, congestion-related costs, tolls, stair carries, waiting time, extra labour, handling of heavy or awkward items, or disposal charges. We may require a deposit to secure a booking, and in some cases the balance must be paid on completion of the service. Where business customers are invoiced, payment must be made by the due date shown on the invoice.

We accept payment by the methods made available at the time of booking. If payment is not received when due, we may suspend further work, withhold delivery, or take reasonable steps to recover the outstanding balance. Any bank charges, collection costs, or other expenses arising from failed or reversed payments may be charged to the customer where permitted by law. Prices may be adjusted where the actual service differs materially from the original booking description.

Cancellation policies are designed to reflect time reserved, labour scheduled, and operational costs incurred. If you need to cancel or reschedule, please notify us as soon as possible. Where a cancellation is made sufficiently in advance, no fee may apply or only a modest administrative charge may be charged, depending on the circumstances of the booking. If a cancellation is made after we have already allocated staff, reserved a vehicle, or commenced travel, a cancellation charge may apply.

For same-day or urgent bookings, cancellation charges are more likely to reflect the resources committed to your job. If we arrive at the agreed location and are unable to complete the service because of the customer’s cancellation, failure to provide access, absence of the customer where attendance is required, or unsafe conditions, the full or partial booking fee may be payable. Any refund, where due, will be processed using the original payment method where reasonably possible and within a reasonable period.

Our liability is limited in accordance with these terms and applicable UK law. We will use reasonable care and skill in carrying out the service, but we do not accept liability for losses that are indirect, incidental, or consequential, including loss of earnings, loss of business, missed deadlines, or reputational harm, except where such exclusion is not permitted by law. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded.

Customers should ensure that any fragile, valuable, sentimental, or irreplaceable items are properly packed and clearly identified before collection. Unless we have agreed in writing to pack, unwrap, disassemble, or handle such items, we are not responsible for damage caused by poor packing, pre-existing weakness, manufacturing defects, or unsuitable containers. Where we agree to move items of high value or unusual nature, the customer should tell us in advance so that appropriate precautions can be considered.

We may refuse to move items that are unsafe, illegal, improperly packed, excessively heavy for the access available, or likely to cause damage to property or injury to persons. The customer must remove or securely store any loose items, flammable materials, cash, jewellery, confidential documents, and prohibited goods before the service begins. If we are asked to move a item that we believe presents a risk, we may decline without liability for any resulting delay or inconvenience.

Customers are responsible for obtaining any permissions needed for parking, access, entry, or use of communal areas, loading bays, lifts, or restricted roads. If a permit, visitor authorisation, or other approval is required and not obtained, any delay, penalty, or extra cost that results may be charged to the customer. We may rely on the customer’s instructions when positioning vehicles or carrying items, but we reserve the right to refuse instructions that are unsafe or unlawful.

Where we handle waste removal, clearance, or disposal as part of the service, all waste must be described accurately by the customer. UK waste law requires that waste is transferred, carried, and disposed of responsibly. We will only remove waste we are lawfully permitted to carry and dispose of, and we may refuse any item that is hazardous, contaminated, clinical, electrical beyond agreed scope, or otherwise restricted. The customer must not ask us to dispose of controlled, dangerous, or illegal substances.

If waste is collected, the customer confirms that they have the right to dispose of it and that it does not include items requiring special licensing or treatment unless those arrangements have been agreed in writing beforehand. We may separate, load, and transport waste in accordance with legal and operational requirements. Where required, the customer must cooperate with any waste transfer documentation, descriptions, or declarations needed to comply with the law. If incorrect information about waste leads to regulatory issues, additional charges, or disposal complications, the customer will be responsible for the consequences.

We may subcontract all or part of the service to suitably qualified third parties, provided that the service remains within the scope agreed with the customer. Any third-party involvement will not reduce the customer’s obligations under these terms. We are not responsible for delays, loss, or damage caused by third parties outside our control, provided we have taken reasonable steps to arrange the service properly. If a subcontractor is used, these terms continue to govern the relationship unless we state otherwise in writing.

The customer must notify us in advance of any site restrictions, access issues, fragile floors, low ceilings, narrow staircases, lifts, or other conditions that may affect the service. If special handling, protective equipment, additional labour, or split-load arrangements are required, we may revise the quotation. Any estimate of time or cost is based on the information available at the time of booking and may change if the actual conditions differ from what was described. We are not liable for avoidable delays caused by undisclosed access problems.

If we are unable to complete a job because the customer has not complied with these terms, we may charge for time already spent, travel incurred, and any reasonable costs suffered. This includes situations where the customer fails to be present when required, does not provide accurate instructions, refuses reasonable requests necessary for safe completion, or presents items that cannot legally or safely be carried. Our decision on-site regarding safety and operational suitability will be final for the purposes of the immediate service, without affecting any legal rights the customer may have.

Insurance, where held, is intended to provide protection within specified limits and does not operate as an unlimited guarantee. The customer should arrange their own cover for items of particular value where appropriate. Any claim for loss or damage must be reported as soon as reasonably practicable and, in any event, within a reasonable time after the event is discovered. The customer should retain evidence such as photographs, inventory lists, receipts, or packaging where available to assist with any investigation.

We will not be responsible for loss or damage arising from items being inadequately packed, pre-existing wear and tear, or circumstances beyond our control, including adverse weather, road closures, strikes, civil disturbances, acts of third parties, or equipment failure not caused by negligence. If an item is damaged through our proven negligence, our liability may be limited to the reasonable repair cost, the replacement value, or the market value of the item, whichever is lower and subject to any contractual or legal limit that applies.

Any complaint should be made promptly so that we have a fair opportunity to investigate and, where appropriate, remedy the issue. We may ask for supporting information and may inspect the item, packaging, and site conditions before deciding whether a claim is valid. Settlement of a claim will not be an admission of liability beyond the amount agreed or awarded. No payment for loss or damage will be made until all outstanding charges relating to the booking have been paid in full, unless the law requires otherwise.

These terms may be updated from time to time to reflect changes in law, business practice, or service arrangements. The version in force at the time of booking will apply to that booking unless a different version has been expressly agreed in writing. If any provision is inconsistent with mandatory consumer protection law, that provision will be interpreted so as to comply with the law, and the rest of the terms will remain effective.

Nothing in these terms creates a partnership, employment relationship, or agency relationship between us and the customer unless expressly stated. The customer may not transfer rights or obligations under the booking without our prior written consent. We may transfer or assign our rights and obligations to another provider where this does not materially affect the service and where lawful to do so. Failure by us to enforce any right immediately does not mean we waive that right.

The customer agrees to use the service only for lawful purposes. We do not accept responsibility for transporting items that are illegal to possess, move, store, or dispose of. The customer must not use our service to conceal stolen goods, evade legal obligations, or dispose of restricted materials unlawfully. Where we reasonably suspect unlawful activity, we may refuse or terminate the booking and, where appropriate, notify the relevant authorities.

These Terms and Conditions are governed by the laws of England and Wales. Any dispute arising from or in connection with the service, the quotation, the booking, or these terms will be subject to the exclusive jurisdiction of the courts of England and Wales, unless the law requires otherwise. This ensures that any interpretation of the agreement is carried out under the applicable UK legal framework.

By proceeding with a booking, the customer acknowledges that they have read, understood, and agreed to these terms. The customer also confirms that they have authority to make the booking on behalf of all persons with an interest in the goods or premises involved. If the customer is booking on behalf of a company, organisation, landlord, tenant, or another person, that customer warrants that they are authorised to accept these terms for that party.

For the avoidance of doubt, references to Man With Van Dartmouthpark, man and van service, removal van service, and house move transport all refer to our general transport and moving services, whether provided for domestic, commercial, clearance, or one-off delivery work. The precise scope of the job depends on the booking confirmation, agreed quotation, and any written amendments made before the service begins.